We all know that Google’s latest flagship phone Pixel 2 XL has the fastest and accurate fingerprint scanner ever. Unfortunately, some users have been complaining about some forums that Pixel 2 XL’s fingerprint scanner is not working while they use it for PayPal, Credit Karma, Android pay, and more purposes. Considering these criticise, we have found a couple of solutions to fix the fingerprint scanner issue on Google Pixel 2 XL.

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For sure, you can use the passcode as well to unlock your device if the fingerprint print sensor is not working on your Pixel 2 XL. But not in all cases, since some online payment apps use your finger to make your payment, you will have fix the fingerprint scanner issue on Pixel 2 XL. So, no further ado, let’s move on to get the best solution to solve Pixel 2 XL fingerprint scanner problem.
How to Fix Pixel 2 XL Fingerprint Scanner Not Working Issue

How to Fix Pixel 2 XL Fingerprint Scanner Not Working Problem

Solution #1: Clear Caches and Register the same Fingerprint Again

After checking lots of forums, we have found this one of the most straightforward solutions for you to get rid of the fingerprint scanner error. We know every Android device creates caches file to quick run the app or page when you go to the same page in future. On the other hand, it will also slow down your device and affect some primary functions of your device like the fingerprint sensor. So, Go to Settings → Apps & Notifications → App Info→ Tap most used apps one by one → Storage → Clear cache.

Once it’s done, go to Settings → Security & Locations → Add fingerprint→ Pixel Imprint, follow the screen and tap Done. You can also there another fingerprint as well.

Solution #2: Boot Your Pixel Device in Safe Mode

Booting your device into safe mode is another easy solution which will help you to get over Pixel 2XL fingerprint sensor issue. The booting method always allows Android users to improve the performance and battery life of your device. And, it will also help you to fix the fingerprint scanner error and started with its all fingerprint based functions. Here’s how you can do it!

Step #1. Press and hold the Power button of Pixel 2 XL for a few seconds.

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Step #2. Let go of the Power button once the Power Menu appears on the screen.

Step #3. Next, press and hold on the Power Off option for a few seconds until the Power Menu disappears, and a new dialog box will appear in Safe Mode.

Step #4. Read the terms and tap the OK button to boot the Pixel 2 XL into Safe Mode.

Solution #3: Revert to the Stable Android OS

Well, Pixel 2 XL owners claim that the fingerprint scanner is only appearing on the device running the latest Android 8.1 Beta version of operating system. So, some folks suggested that going back to the stable Android 8.0 may fix the Pixel 2 XL fingerprint scanner issue. Therefore, try to revert to the stock Android 8.0 and get rid of the error.

Solution #4: Reset Your Pixel 2 XL

In a case, if the method as mentioned earlier doesn’t work for you, then you can try to factory data reset your Google Pixel 2 XL. It will make your devise brand new, and you will have to register your finger again to set up fingerprint sensor.

Follow steps to reset your Pixel 2 XL. Make sure that you have complete back up of your data.

Step #1. Go to Settings on your device.

Step #2. Scroll down and choose Backup & Reset.

Step #3. Next, Tap on Factory data reset and Reset phone.

Step #4. Now choose “Erase Everything” if you are sure about your action.

Step #5. That’s it! You just restore your Pixel 2 XL.


Well, these were the best suggestions from users to fix the fingerprint scanner error on Pixel 2 XL.

At the same time, make sure that you have a perfect case that allows you to your fingerprint properly and also check there is no dirt and other debris on the scanner.

Look at these recommendations posts as well:

If any of these doesn’t work, your last option reaches the Google Support team. They will definitely help you through this. If you get any perfect solution to fix the fingerprint scanner issue of Pixel 2 Xl, Do not forget to share with us in the comments or on Facebook, Twitter, and Google Plus.