MMS, aka Multimedia Messaging Service, is the practice of sending or receiving multimedia messages which can be in any media form, either pictures, videos, slideshows, audio clips, contact details, etc. based on SMS. Despite the fact that a lot of instant messaging apps have almost reduced the use of SMS and MMS, there are a few senders and receivers of MMS who still love it and want it to work perfectly.
But, if in case there is no sound of action of MMS on your Pixel device since last few days, you need to give it a check. Since MMS uses a lot of factors like a mobile network and other settings in a device to work, a glitch in any of these can put MMS on halt. Go through our guide to know what are the causes that might have made MMS not working on your Google Pixel 2 / Pixel 2 XL and how to fix them.
Before putting all the blame on MMS, make sure your Pixel device is doing OK. Check out for basic issues like overheating, Wifi connectivity, battery etc. on your Pixel 2/2XL. If your device is not struggling with any of these issues, let’s see what can be the other possible reasons.
Reasons why MMS Not working on Google Pixel 2 / 2 XL
Reason #1: Check whether your device is configured for MMS or not. If it is disabled, contact your service provider and they will guide you with details to enable MMS on your device.
Reason #2: The second basic check you must do is of your network connection. For MMS to work on any device, it needs an active mobile data connection. Go to your device’s Settings → Wireless and Network Settings → Mobile Networks, if it is disabled or you don’t have any active plan, activate it and try sending an MMS. If you’re outside your provider’s network, make sure your data roaming is on.
Reason #3: The media file you are trying to send is either corrupt or broken. Collapse the message and try again. Try with other media content, if the same error appears at all, the issue is with MMS.
Reason #4: If you have a problem only in receiving an MMS, it can be due to two reasons. Either your receiving configuration is not set or else, the incoming MMS is not compatible with your device.
Solutions to Fix ‘MMS Not working’ issue on Google Pixel 2 / 2 XL
Solution #1: Relaunch your Messaging app. Just because it is a system app, doesn’t mean it is immune to issues. Some minor bugs or software faults can hang your Messaging app. So, quit, relaunch and check it again.
Solution #2: Discard the accumulated junk from your device, i.e. clear the cache and app data. Lack of memory space can overload an app, causing it to crash. And, half of those who have occupied the space are the temporary files which are stored as cache and are of no use. Please note, clearing cache and app data will also erase the messages, so if you have any important message on your device, note it down and then perform this action. Now, follow the steps to clear messages app cache and data:
Step #1. Open Settings on your Pixel phone.
Step #2. Tap on Apps/Application Manager.
Step #3. Scroll down and select messages app.
Step #4. Now, Tap on Storage and then tap on Clear Data and Cache.
Solution #3: Reset your network settings. As we said before, MMS requires an active data plan to work, check if your mobile data is not at fault. If there is no proper signal or full-coverage, forget MMS. So, to give it a fresh start:
Step #1. Open your device’s Settings app.
Step #2. Tap System → Reset.
Step #3. Choose Network settings reset.
Step #4. Tap Reset Settings.
Step #5. Enter the device’s password, PIN, or pattern for security, if asked.
Step #6. Tap Reset Settings again to confirm reset.
For more clarity, you can reboot and then restart your Pixel device, once reset.
Solution #4: If none of the above solutions work, wipe cache partition. To do that follow the steps to wipe cache partition. First off, Power off your Google Pixel 2/2 XL.
Step #1. Press & hold the volume down and the power button at the same time until the phone vibrates.
Step #2. Android system recovery screen will appear with a default start button.
Step #3. Keep pressing the volume down button until view recovery mode appears
Step #4. Press the power button to restart into recovery mode. You will see an android robot exclamation mark with a red triangle logo.
Step #5. Press & hold the power and volume-up buttons at the same time to scroll to wipe cache partition.
Step #6. Press the power button to select it. A popup will appear asking to Wipe all user data
Step #7. To confirm, press volume down button to scroll to Yes and press the power button to select it.
It takes 4-5 minutes to complete the process.
Step #8. Press the volume down buttons to scroll to reboot system now. Select using the power button.
Solution #5: Next, boot your Pixel device in Safe Mode and reset everything. To perform the actions, refer our post: How to Enable Safe Mode on Android Oreo 8.0 Device.
Solution #6: Last but not the least, seek the help of an expert. Since Google support is available for you anytime, anywhere, contact them. If in case it turns out to be a complex problem, they will not only solve your issue but will also fix the same in the Android version you are using.
Since sometimes a minor obstacle causes such disturbance on any device, likewise the malfunctioning of MMS will also be due to any of the above-mentioned reasons, which you can now fix with our listed solutions.
- How to Turn OFF Keyboard Vibrations on Google Pixel 2 / Pixel 2 XL
- How to Use AR Stickers on Google Pixel/Pixel XL and Pixel 2/2 XL
- How to Set Up Google Project Fi on Your Pixel 2
- How to Disable Pixel 2 or Pixel 2 XL Always-on Ambient Display