On 2nd September, Samsung announced a global recall of its premium gadget, Galaxy Note 7. The defective batteries are the main reason for this recall. According to Samsung, they have been reported with 35 different incidents of Galaxy Note 7 batteries catching fire. So the current sales have been stopped and the devices which are already sold will be now replaced by the company, as per the latest announcement.
The procedure of replacing the Galaxy Note 7 should start by the end of this week, but for those who don’t want to wait till that day let us tell you that most of the US carriers have already started the replacement. The following instructions are provided by Samsung to all the US carriers and we believe you should also have them in your notice.
Samsung Galaxy Note 7 Recall: How to Respond to Recall or Exchange the Faulty Phone
Going through Samsung
As early as this week Samsung will start replacing the Note 7 with an option to its user to exchange their current faulty model with Note 7 or a Galaxy S7 or even S7 Edge. The user needs to pay the difference in price if he wants to replace his Note 7 with an upgraded version. Along with the device, Samsung will also allow the users to exchange the accessories of their Note 7 as well. Samsung has advised its users to return the faulty device to their nearest retail outlet from where they have purchased it or they can even call 1-800-SAMSUNG to initiate the exchange procedure directly with Samsung. Apart from the new model the clients will also get a $25 gift card or a credit in the bill for the inconvenience.
Verizon Wireless customer can exchange their Samsung Galaxy Note 7 with their carrier till 30th September as Verizon is waiving the restocking fee till that date. In a statement the company has suggested that because the customer safety is their top priority, they have stopped selling Galaxy Note 7.
Sprint has offered to give its clients a similar device to use until Samsung is able to fix this issue and sales of the Note 7 resumes. The CEO of Sprint Marcelo Claure posted a statement on Twitter in which he has given all the details on how would Sprint coop with its plan of action for this recall. You can read the complete statement here.
In its statement AT&T has suggested that it is “strongly encouraging” the exchange of the Samsung Galaxy Note 7 because customer’s safety has always been their top priority. AT&T is currently offering the exchange of the Note 7 with a new one and also with a different device as well. AT&T has also suggested returning the accessories also along with the Note 7.
T-Mobile is currently not exchanging the Note 7 but it is refunding the full purchase price of the Galaxy Note 7 along with the accessories. A company is currently also waiving restocking and also shipping fees during the exchange process. The replacement from T-Mobile is expected to start in the next two weeks. If you want to replace your device then, then you can initiate the replacement process by calling 1-800-937-8997.
You may also read: How to Fix Galaxy Note 7 Battery Life Problems
If you have purchased your Galaxy Note 7 from Best Buy then rest assured that you can return it to the store from where you have purchased it with the full refund. The company is not charging any restocking fee and it is offering a replacement only when Samsung starts providing them the fresh pieces of Galaxy Note 7.
So if you are using any of the above carriers mentioned above, you can contact them else you can directly contact Samsung and replace your Note 7 immediately.