All good brands are always ready to give its customer a refund as and when he is not satisfied with the service or product or for some other reason. Apple too is one of those trusted brands who doesn’t back paddle when the refund request is genuine. These genuine reasons could be anything like buying a wrong thing, buying something by accident, or got something which was not ordered or purchased an item not delivered. Even Google Play also allows a refund.

There are 3 different ways to raise your refund issue with iTunes and App store purchases on iPhone, Mac, and Windows PC. You can claim it from iPhone or iPad, from or use iTunes on Mac or Windows. Let us go through all 3 possibilities and learn the entire procedure of refunds.

How to Refund for iTunes and App Store Purchases on iPhone, Mac and Windows PC

How to Refund for iTunes and App Store Purchases on iPhone, Mac, and Windows PC

How to Get a Refund using Email Receipt on iPhone or iPad

Step #1. Launch Mail app from your iPhone or iPad’s home screen.

Step #2. If you don’t find your receipt then search for it by: “Your receipt from Apple”.

Step #3. It is necessary to remember the exact date of your purchase then only you will get the exact payment details by tapping on ‘receipt’.

Step #4. Now tap on ‘Report a Problem’ next to the purchase you want to report.

Step #5. You are now on Apple’s problem reports page here you need to enter your Apple ID and password when asked.

Step #6. You will be seeing a dropdown list suggesting ‘Choose problem’, tap on it and select the exact problem you are facing.

Step #7. Once you have entered the details of your problem, tap on Submit.

It will take 48 hours to maximum a week for Apple to process your request and grant you the refund.

How to Get Refund using The Web

Step #1. Go to Apple’s problem reports page.

Step #2. Log in with your Apple credentials (Username or email and password)

Step #3. Click on the tab from which you want the refund e.g Music or Apps.

Step #4. Find ‘Report a problem’ and then click on it.

Step #5. You will see a drop-down menu, click on it and select the problem you are facing.

Step #6. Enter short detail about your problem and click on ‘Submit’.

Wait for two days to one week for a reply from Apple.

How to Get a Refund Using iTunes on Mac or Windows PC

Step #1. Launch iTunes on your Mac or Windows PC.

Step #2. Click on Account and type your Apple credentials like ID and Password when asked.

Step #3. Now click on Purchase history and then on ‘See All’.

Step #4. Click on the ‘arrow’ which you will find just next to the purchase batch.

Step #5. Click on ‘Report a Problem’ right at the bottom of purchase batch.

Step #6. Click on ‘Report a Problem’ you will find next to the single item for which you want the refund.

Step #7. Now you are on Apple’s problem reports page, log-in with your Apple account credentials like ID and Password.

Step #8. Tap on the correct tab for which you need the refund e.g. Music, Movies or Apps.

Step #9. Select ‘Report a Problem‘ which you will find on the right of the purchase you want a refund for.

Step #10. Select a problem from the drop-down menu.

Step #11. Enter full details about your problem and then click on Submit.

You should get a response from Apple within 48 hours to a week at least.


You might get a call from Apple support to verify the exact reason for your refund request, so keep yourself ready with all the details whenever you get one. Hope this tutorial will help you to get a refund from iTunes and App Store. We would love to get your views on this on Facebook, Twitter, and Google Plus or even here in the comments.