Initially, when Alexa calling & messaging arrived on Echo and Echo Dot, everyone was delighted with this new feature. But, after some time, people have realized that Amazon had not added any option to deactivate Alexa calling. Hence, there is no option to select and find who could call you on Alexa. And anyone who has your number which is attached to Alexa calling service can call anytime.

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Since there is no option to disable Alexa calling, you can either block a contact or head over to the Amazon support team to deactivate Alexa calling to prevent unwanted calls.If you’re worried about annoying calls and want to disable it then take a look at our guide for how to disable Alexa calling.

How To Disable Alexa CallingHow To Disable Alexa Calling to Prevent Unwanted Calls

How To Block Contacts in Alexa Calling using Amazon Alexa app

To block any contact from calling you on your Alexa-enabled device, you will need to use the Alexa app. Here’s how!

Step #1. Open the Amazon Alexa app on your ios or Android device.

Step #2. Next, tap on the Conversations icon at the bottom of the screen.

Step #3. Now, tap on Contacts icon in the top right corner of the screen.

Step #4. Scroll down to the bottom of the Contacts list and tap Block Contacts.

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Step #5. Tap on Block to block a contact and then tap on Block again to confirm you want to block a contact.

You can also unlock a contact by following the same steps and selecting unlock in the last step. Let’s go ahead to know the process to connect with Amazon service to cancel Alexa calling.

How To Deactivate Alexa Calling

Step #1. First of all, go to the Contact Us page and log your Amazon account.

Step #2. Next, select your ‘Amazon Device and Kindle app’ → your Echo → Echo Devices.

Step #3. Select “Something else” under the select issue detail.

Step #4. Now, choose Phone under the “how would you like to contact us”.

Step #5. Just enter your phone number and wait for a few seconds to let them call you.

Once the Amazon team call you, you will have to make them sure that you are the real owner of the device. And, also give your reason for disabling the Alexa calling feature. After the Amazon associate disabled the Alexa calling function, you will need to log out from the Alexa app and log in back to finish the Alexa calling disable. However, if you have changed your mind and wished to enable it again, then you will have to call them again.


Well, there is no direct Alexa canceling option, you have only option to block contacts or connect to the Amazon to deactivate Alexa calling to ignore uninvited calls. After following the above process, if you have got a relaxation from unwanted calls, then you can share your pleasure with us in the comments or on Facebook, Twitter, and Google Plus.