Nowadays, most of the trustworthy brands always ready to give refund their customers if he/she is not pleased with the product or service. And, of course, Apple too one of them. So, you can request to refund for iTunes or App Store purchases from your iPhone, Mac, and Windows PC in a case if got a wrong product, ordered wrong, or accidentally hit the buy button.

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Well, it is pretty easy to send a refund request. There are 3 simple ways to raise your refund issue with iTunes or App store purchases. You can claim it from iPhone or iPad, from or use iTunes on Mac or Windows. Let’s check out how you can get a refund for iTunes or App Store purchases using your iPhone, Mac and Windows PC.

How to Get a Refund for iTunes and App Store Purchases on iPhone, Mac and Windows PC

Quick links:

How to Get a Refund for Purchase using your iPhone or iPad

Step #1. Launch Mail app from your iPhone or iPad’s home screen.

Step #2. If you don’t find your receipt, then search for it by: “Your receipt from Apple.”

Step #3. It is necessary to remember the exact date of your purchase then only you will get the exact payment details by tapping on ‘receipt.’

Step #4. Now tap on ‘Report a Problem’ next to the purchase you want to report.

Step #5. You are now on Apple’s problem reports page where you need to enter your Apple ID and password when asked.

Step #6. You will be seeing a dropdown list suggesting ‘Choose problem,’ tap on it and select the exact problem you are facing.

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Step #7. Once you have entered the details of your problem, tap on Submit.

It will take 48 hours to maximum a week for Apple to process your request and grant you the refund.

How to Get a Refund for Purchase using the Web

Step #1. Go to Apple’s problem reports page.

Step #2. Log in with your Apple credentials (Username or email and password)

Step #3. Click on the tab from which you want the refund e.g. Music or Apps.

Step #4. Find ‘Report a problem’ and then click on it.

Step #5. You will see a drop-down menu, click on it and select the problem you are facing.

Step #6. Enter short detail about your problem and click on ‘Submit.’

Wait for two days to one week for a reply from Apple.

How to Get a Refund for Purchase using your on Mac/Windows PC

Step #1. Launch iTunes on your Mac or Windows PC.

Step #2. Click on Account and type your Apple credentials like ID and Password when asked.

Step #3. Now click on Purchase history and then on ‘See All.’

Step #4. Click on the ‘arrow’ which you will find just next to the purchase batch.

Step #5. Click on ‘Report a Problem’ right at the bottom of purchase batch.

Step #6. Click on ‘Report a Problem’ you will find next to the single item for which you want the refund.

Step #7. Now you are on Apple’s problem reports page, log-in with your Apple account credentials like ID and Password.

Step #8. Tap on the correct tab for which you need the refund, e.g., Music, Movies or Apps.

Step #9. Select ‘Report a Problem‘ which you will find on the right of the purchase you want a refund for.

Step #10. Select a problem from the drop-down menu.

Step #11. Enter full details about your problem and then click on Submit.


Once you followed above methods, you might get a call from Apple support to verify the exact reason for your refund request, so keep yourself ready for all the details whenever you get one.

Hope this tutorial will help you to get a refund from iTunes and App Store. We would love to get your views if you got a refund from Apple. Just drop comments below or leave feedback on Facebook, Twitter, and Google Plus or even here in the comments.