Samsung Galaxy S9 and S9 Plus had some touchscreen issues in March 2018. Since there was a number of reports registered on Reddit, the brand had to consider the gravity of the issue, and Samsung invited users to register their complaints of Galaxy S9 & S9 Plus touch screen not working on its support page.
While some Redditors claimed that top part of touch screen doesn’t respond, others grumbled that the bottom part of touch screen is not responding. To put an end to this debate, a Redditor uploaded a GIF that clearly showed the affected areas.
If you see the GIF, you will come to know that Galaxy S9 and S9 Plus users are facing touch screen issue around the letters E, R, and T on the keyboard. The issue is particularly seen on Galaxy S9 Plus. Samsung accepted this touchscreen issue on Galaxy S9 Plus and released an official statement – Engadget reports.
At Samsung, customer satisfaction is core to our business, and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.
The ‘dead zone’ on the touch screen can be fixed by increasing the device sensitivity. Alternatively, you can avoid the dead zone for the time being by making the keyboard larger or moving icons.
Apart from above reason, there are other causes that slow touchscreen responsiveness on your Samsung Galaxy S9 or S9 Plus:
- You might have dropped your phone accidentally, which can cause black screen or screen unresponsiveness
- You may like to play games for long hours on your Galaxy S9 Plus
- Your phone is submerged in water for a long time
- A component called Digitizer is damaged inside your phone (this component is responsible for detecting and registering touches on the screen)
In case you don’t want to submit your phone to the Samsung support, you can take some actions on your Galaxy S9 Plus to fix touch screen not responding issue.
How to Fix Galaxy S9/S9 Plus Touch Screen Not Working Issue
This function is known by different names like a hard reboot, force restart, and hard reset. The method will remain the same for all, and this can fix a lot of issues on your Galaxy S9/S9 Plus like your phone running slow, apps keep crashing; Google app has stopped working, etc.
To force restart your Galaxy S9/S9 Plus, press and hold volume down and power buttons simultaneously for about ten seconds. When the screen turns black, release the buttons, and your phone will reboot automatically.
When the phone is restarted, check the touch screen responsiveness on your Galaxy S9.
Put your phone into Safe Mode
When you put your Galaxy S9/S9 Plus into safe mode, all the third-party apps will be pushed behind the curtains, i.e., will not be seen. During this time, you can run a diagnosis of the app causing a touch-sensitive problem on your phone.
Step #1. Press and hold the power button.
The power menu appears on your phone screen. You will see three options. Power off, Restart, and Emergency mode.
Step #2. Here, you need to press and hold Power off button until you see Safe mode.
Step #3. Then, tap on Safe mode button, and your smartphone will reboot automatically into safe mode. You can see a Safe mode badge in the bottom left corner of your phone screen.
Now you can check which app behaves strangely.
Step #1. Launch Settings on your phone.
Step #2. Next, tap on Apps.
Step #3. Then tap on pre-installed apps.
Once you locate the faulty app, just uninstall the app. Restart your phone and then download the same app again.
Delete Android System Cache
Step #1. Shut down your Galaxy S9/S9 Plus.
Step #2. Now long press Volume Up button, Bixby button, and power button simultaneously.
Step #3. When Samsung logo appears on the screen, release the three buttons at the same time and wait for around 20 seconds.
Step #4. Your device will flash a message. Installing system update.
Step #5. Next, you need to press Volume Down key and go to Wipe cache partition or wipe data.
Step #6. Then hit the Power button to select wipe cache partition or wipe data.
Step #7. Navigate to the Yes and choose it to clear or wipe the cache partition on your Samsung Galaxy S9 or S9 Plus.
Step #8. Finally, go to Reboot System Now and tap on Power button to restart your smartphone.
Fixed the issue of touch screen’s unresponsiveness? If not, you can go for factory reset in the final resort.
Perform factory reset
When nothing works, factory reset is your last option. But before performing this action, you should take a backup of your device as this will erase all data, apps, documents, files, and more.
That’s all friends!
Look at these related posts as well:
- How to Fix Galaxy S9/S9 Plus Battery Drain Problem
- How to Fix Fingerprint Sensor Not Working Issue on Galaxy S9 Plus
- How to Add App Shortcuts to Galaxy S9/S9 Plus Lockscreen
- How to Change Font Size and Display Density on Galaxy S9/S9 Plus
I think above methods will resolve the issue of the unresponsive touchscreen on your Samsung Galaxy S9 or S9 Plus. Which method works for you? Share your feedback with us on Facebook, Twitter, and Google Plus.